The National Tile Contractors Association (NTCA), the largest tile contractors association in the world, has announced the 2010 edition of its annual Total Solutions Business and Technical Conference slated for November will now be held in concurrence with the Ceramic Tile Distributors Association Management Conference, and will also include the membership of the Tile Council of North America, scheduled for November 4-6, at the Naples Grand Beach Resort in Naples, Florida.
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Recently, I was visiting with an account with whom I have enjoyed a long relationship. The purpose of the meeting was to present a new product I am representing that I felt would be the right fit for their business. Because of the strong relationship, we spent a fair amount of time during the call catching each up on our lives, i.e. family, trips, hobbies etc. I felt everything was going splendidly, and after presenting the products to my client, I didn’t receive the response I was expecting – “Yes Nelson, lets place an order.” In fact, I seemed to get a standard response that a sales professional might get from a newer account they didn’t know very well- “OK, I have the information and I’ll let you know.” The meeting ended shortly after, and with mutual well wishes, I was back in my car wondering what happened?? I forgot the basic tenants of sales – that’s what happened. I assumed that relationship alone coupled…
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